Tuesday, 2 April 2013

Rogue Driver Resurfaces SHD352T Changi Airport

Wei Ren informs the following on 01/04/2013:
I search online for this taxi SHD352T and found your blog, and I am going to share what I had email to trans cab for my bad experience with the driver. Please see below:

Your taxi driver ruined my day!
Today, at around 10:30PM on 1st April 2013, I just got off from my happy trip arrived at Changi Airport terminal one. I went up to this Trans Cab taxi with car plate number SHD352T. First I told him i am going to Tampines Ave 5, he told me he just know Tampines, he dunno where is Ave 5, rudely! Hey man, he is a taxi driver, how can he got his license which such capability? And how can he be so rude?! Ok then I told him I will guide him until the destination.
Along the way I felt so uncomfortable as his driving skill is lousy, breaking while there is no car no red light in front, and the car is moving left and right.
When we arrived at destination, I first ask whether I can pay by Nets. Ya maybe I didn't notice that there isn't such Nets machine in his cab, but how can he impatiently response to me with "Do you see any machine in the cab!"??? Fine then I give him a note of $50 for the total charge of $14.42. When he is looking for the change, I told him just give me back $35.50. I am not intentionally to give him tip of $0.10, just I want to get off from the cab ASAP! He responded with "Take back all your money! You think 10 cents is so big?!".
He ruined my vacation mood with such bad attitude and driving skill! I hope you can do something or else I will complaint to LTA and hope someone else can give me a acceptable response!
FYI I found there is a complaint to the same taxi, link as below:

We are not surprised that the same taxi drivers appear on this blog because the regulations are not stringent enough against errant drivers. In this case, an extremely rude driver who once abandoned a passenger in the middle of nowhere displays his arrogance. This is why reporting every horrible incident is important - every time a driver gets away with his ruffian behaviour is a moment he gets bolder. We would advise you to lodge a report with LTA through their online feedback portal so that there will be more pressure on Transcab to take corrective action instead of giving lip service.

Aggressive Driver SHD2781A Ubi Avenue

Jessie Ong informs the following on 25/03/2013:

I would like to make a complaint against the driver of SHD2781A. This incident happened on 22.03.2013 (Friday) evening at 6.12pm.
I was waiting for a taxi along the main road of 50 Ubi ave 3 Frontier. And this taxi driver stopped opp of the main road and asked me to cross over to board his taxi. When I boarded the taxi, I told the Uncle, I wanted to go to Tampines st 93 industrial park, near to safra tampines.
And I even mention clearly that I want to go by “BARTLEY ROAD EAST”. I believe this not a VERY new road, although there are some road works there. He argue with me saying I cannot go by that road. (In a very bad attitude). So I asked him which way he want to use? He answered me OF COURSE by “PIE” Pan island expressway. I said HUH? Isn’t that a detour? It is going a big round.
He start shouting at me, saying than which way I want to use. Repeated 3 -4 times. Shouting. I am so angry, and wanted to alight immediately. This kind of service is really not acceptable. I AM A CUSTOMER. My Dad & father in law both are taxi driver. Both of them are driving in Singapore daily. They even know this road, how come this uncle don’t know, and he even got the cheek to tell me, “I STAY IN UBI” don’t tell me “Bartley road east”.
I myself is also a DRIVER. I am driving every day. From Loyang to Ubi. I am using this road everyday!!! Why can’t he just follow instruction? Enter Bartley road east and exit tampines ave 10. That is so simple. My whole journey took 8.1 KM… This so ridiculous.
My total fare come up to $12.35. When I paid and took a receipt from him, I told him, I will complaint him. He shouted at me again. “I AM NOT SCARE, GO AHEAD AND COMPLAINT ME”. I have 4-5 eye wittiness saw what had happened when I alight from the taxi.

This is precisely the problem we want to solve - taxi drivers abusing passengers when it is the latter who should be in control. These drivers seem to suffer from some inferiority complex and turn aggressive at the slightest discussion. The best approach is to proceed with a complaint via the online feedback portal offered by LTA.