I would very much want to lodge a complaint with LTA to teach this driver a lesson for his behaviour. A Shame to Singapore...
On 19th Sept at about 6.40pm I took SHB7640B from Tai Keng Garden along Upper Paya Lebar road to go to Tan Tock Seng Hospital. When I boarded the taxi I told driver to go by Bartley road and then thru Upper Serangoon road and turn right to PIE and come out by Jalan Datoh to Balestier road.
I have requested for the driver to go my preferred way as I have experience less traffic congestion taking this route previously driven by a taxi driver. The transcab driver replied that he has just came from Upper Serangoon road and there were heavy traffic. I insisted to go by my preference and he comply but when he was driving along Upper Serangoon road he kept on the extreme right lane and go below the tunnel towards the direction to Bendemeer road.
When this happened I told him that he has taken the wrong route. I then tell him that if he didn't know the way he could have ask me. He then get angry and told me off that there is no route and he took out the street directory and throw on to the front passenger seat and ask me to check for myself. He again told me off saying that he knows the road very well as he has been driving taxi for many years. I told him him that in this case you should know this route.
I instructed him to continue with his direction me the way. Then I told him again that I have travel that route before and he got angry, halt his taxi at cross road junction of Boon Keng road and Bendemeer road, and told me to get off from his taxi. I had no choice as i have to rush off to Tan Tock Seng hospital.
Please see the attached photo of the driver and vehicle, and directional signage. I would like to know what course of action will be taken against him and would definitely recommend for a disciplinary action with retraining for customer service and road directory familiar himself so that he will not continue to be arrogant with hostile behavior and challenge the customer even when he is in the wrong.
We hope that you have already lodged a complaint with LTA through their online feedback portal? That is the fastest way to get the necessary action to be taken against such ignorant know-it-all drivers who can't follow simple instructions to save their life. Reports such as yours will go a long way towards 'educating' these ruffians and understand what it means to be in the service industry.